Section 118
Provisions Relating To Protection Of Customers’ Interests
The Rastra Bank may carry out the following functions for the purpose of protection of the interests of consumers:-
a. To ensure that a licensed bank or financial institution has been carrying out its financial transactions as per the prevailing laws and that they have been making available financial services to the consumers in a transparent and fair manner,
b. To make coordination on matters of protection of the interests of customers in the financial sector,
c. To collect the necessary information to introduce reform in matters of the protection of interests of consumers in the banking sector and to bring about financial literacy.